Whether you’re a current Springs at Tapestry resident or are interested in joining our community in Kissimmee, FL, chances are, you have questions. Check out our frequently asked questions (and answers) below. If you don’t find what you’re looking for, reach out and one of our helpful team members will get you the answers you need.
You’re welcome to visit our office to complete any paperwork
You can also call and we’ll email a quote with a quick and easy link to the application
Do you have garages?
Yes! We offer attached and detached garages.
Do you offer furnished lease options?
We do not offer furnished apartments, but we can refer you to a vendor who is able to assist you with furniture rental. Contact us to learn more!
Do you offer short-term or long-term leases?
Yes! We do offer lease terms from 3-18 months.
Are you pet-friendly?
Yes! We allow two pets per home, with the exception of service animals, and do not have any weight restrictions. To learn more about our pet-inspired amenities and breed restrictions, visit here.
What is Continental Cash Back?
All residents are eligible to earn cash back on their rent each month! Visit our FAQ page to learn more about Continental Cash Back powered by Stake.
You should be able to see your water bill on your account on or before the first of each month. If you do not see it, it could be because you recently moved in. Please contact the office and will be glad to check for you.
Is renters insurance required for residents?
You do not need to take any action to sign up for renter’s insurance. We will automatically enroll you in the Get Covered Master Policy program. This program satisfies our insurance requirement and provides up to $10,000 in content coverage for your belongings. It’s one less thing to worry about during your move! If you would like to us a third-party insurance company you are welcome to. Please contact our office for more information.
Can I transfer to another unit?
Absolutely! We love finding solutions for our residents. There may be limits based on available apartments and the timeframe in which you wish to transfer, however. Call the office for details and options.
What should I do for a storm emergency?
Please remove all items from your patio/balcony and around the front door. Make sure all windows and doors are properly locked. Keep all emergency numbers handy, and please follow instructions by local authorities. You will be able to find more guidance posted on our resident portal.
Not Finding What You’re Looking For?
We’re eager to help and answer any questions that aren’t covered on this page.
As a resident of Springs Premium Apartments, you can expect:
Beautiful, quality interiors, products and finishes.
Top-notch amenities for your active lifestyle.
Unique townhouse design surrounded by beautiful grounds.
Superior and friendly customer service.
Quality and attentive maintenance team.
An unbeatable 5-star living experience. Your feedback is always welcome & appreciated.
Our Pledge To You
We choose to deliver great customer service and we will listen when you feel that we've missed the mark. We expect you to hold us to this pledge.
We will be proactive to anticipate your needs and exceed your expectations
We need your feedback (positive and negative) and promise to always listen
We will get to know you as an individual and will treat you with respect
We will earn your trust, and work hard to keep it
If we do not meet your expectations within 30 days of your move to our community, we will release you from your lease*
* Any issues should be reported to your property team immediately, and we will do everything in our power to rectify the situation. If for any reason you still choose to leave, written notice will be required and we request that you share an explanation with the Property Manager so we can work to avoid the same situations in the future. This process must be completed, and you must vacate the premises and return your keys before the close of business on the one month anniversary of your move-in date. All final charges will be assessed per standard policy, and your deposit (up to the standard unit amount) will be surrendered. For more information, please contact your property team.
Your Pets