Whether you’re a current Springs at Three Oaks resident or are interested in joining our community in Crystal Lake, IL, chances are, you have questions. Check out our frequently asked questions (and answers) below. If you don’t find what you’re looking for, reach out and one of our helpful team members will get you the answers you need.
Becoming a Springs at Three Oaks Resident
Yes! We do offer detached garages on-site for an additional $150.00 per month. Select apartment homes have attached garages that are built into the monthly rent.
There are other options that may allow you to still qualify to become a resident at Springs at Three Oaks. Call our office at 779-548-0553
and let’s talk!
Yes! We do offer short term leases from 3–6-month lease terms, where there is an additional 12% tax on top of the monthly rent.
Yes! We allow two pets per home, with the exception of service animals, and do not have any weight restrictions. To learn more about our pet-inspired amenities and breed restrictions, visit here.
Current Springs at Three Oaks Residents
Your water and sewer bill will show up after you have been living at the community for at least 45 days. Your first bill may not be a full billing cycle of 28-32 days so please note that it will be based on when the first billing cycle closed out along with your original move-in date.
You will need to provide the declaration page of the renters insurance along with ensuring all leaseholders are listed on the policy and Springs at Three Oaks is listed as the additional interested party.
Absolutely! We love finding solutions for our residents. There may be limits based on available apartments and the timeframe in which you wish to transfer, however. Call the office for details and options. Please note that if you transfer during your current lease, there is a transfer fee of 75% of your rent owed at the time of signing the transfer paperwork.
Great question! There are two ways for you to contact our team to address any maintenance issue you are experiencing.
1.) You can contact our leasing office directly so our team can place the service request in the system for you.
2.) Our online resident portal, Active Building, will allow you the ease of placing service requests online even after office hours.
In the event of an emergency, such as a fire, flood, Ac not working, refrigerator not working, please contact our office directly and you will be prompted for on-call maintenance.
In the event of a resident lockout, during business hours, residents can always come up to the office or call our office for our team to open the door to your home.
Should your lockout occur after business hours, there is a $50.00 lockout fee charged back to the resident for our on-call maintenance team member to come out on site and open your front door. Residents are required to provide proof of identification for entry into their home.
As a reminder, residents are required to provide a 60-day notice to vacate, in writing, prior to leaving at the end of their lease term.
We require that all residents return their apartment home back to our leasing office in the condition it was given to them at the time of move in. We require your apartment home to be professionally cleaned, along with a professional carpet cleaning in the bedrooms.
If you are leaving prior to the end of your lease term, please contact our leasing office for additional information regarding the process of moving out of your apartment home.
Prior to moving in, residents are required to sign up for our Parcel Pending system. Parcel Pending is a secured locker location on site where packages are delivered and stored in a locker for 72 hours until the resident can pick up their packages from Amazon, UPS, FEDEX, or another carrier.
At the time of move in, there is a one-time fee of $20.00 paid to Parcel Pending, but you have the ease and peace of mind of picking up your packages 24/7. Please contact (855) 316-4756 or enroll online at parcelpending.com.
Absolutely! You are welcome to paint your home and personalize it by hanging up your favorite photos and paintings. To make things even easier, we offer a Handy Man Service to our residents to help with hanging up photos, installing a new fan or a chandelier, and many more!