Springs at St. Charles FAQs

• $500 deposit 
• $200 administration fee
• $75/per adult occupant

• You can easily apply online
  • Our quotes expire after 24 hours, so if you need to generate a new quote please select the floor plans tab on our website and select an available apartment home along with move in date and lease term to create a new custom quote.

• You’re welcome to visit our office to complete any paperwork
• You can also call and we’ll email a quote with a quick and easy link to the application
  
  

Yes! We do offer detached garages on-site for an additional $175.00 per month. Select apartment homes have attached garages that are built into the monthly rent. We also have floater garages available for $200.oo per month.

There are other options that may allow you to still qualify to become a resident at St. Charles. Call our office at 630-791-4020
and let’s talk!

We currently offer 10-18 month lease options.

Yes! We allow two pets per home, with the exception of service animals, and do not have any weight restrictions. To learn more about our pet-inspired amenities and breed restrictions, visit here.

A lifestyle fee is a monthly charge of $120.00 that covers DishFiber internet, 25 cable channels through OnStream, 5x per week valet trash service, pest control, etc.

Transferring to a different apartment on site is an option. However, if the transfer date is mid-contract, some fees may apply. If the transfer date is at the end of a contract, fees will not apply, but there is still an approval process. Contact the office to discuss details!

Great question! There are two ways for you to contact our team to address any maintenance issue you are experiencing.
1.) You can contact our leasing office directly so our team can place the service request in the system for you.
2.) Our online resident portal, Active Building, will allow you the ease of placing service requests online even after office hours.
In the event of an emergency, such as a fire, flood, Ac not working, refrigerator not working, please contact our office directly and you will be prompted for on-call maintenance.

In the event of a resident lockout, during business hours, residents can always come up to the office or call our office for our team to open the door to your home.

Should your lockout occur after business hours, there is a $50.00 lockout fee charged back to the resident for our on-call maintenance team member to come out on site and open your front door. Residents are required to provide proof of identification for entry into their home.

Packages from Amazon, UPS and FedEx are placed at your front private-entry door. Packages from USPS will be placed in the parcel slot located at the bottom of the mailbox kiosk if they fit. You will find a key inside your personal mailbox to retrieve these packages.

Absolutely! You are welcome to paint your home and personalize it by hanging up your favorite photos and paintings. To make things even easier, we offer a Handy Man Service to our residents to help with hanging up photos, installing a new fan or a chandelier, and many more! Keep in mind, you will be responsible for any damages upon move out.

You do not need to take any action to sign up for renter’s insurance. We will automatically enroll you in the Get Covered Master Policy program. This program satisfies our insurance requirement and provides up to $10,000 in content coverage for your belongings. It’s one less thing to worry about during your move! If you would like to us a third-party insurance company you are welcome to. Please contact our office for more information.