Springs at Orchard Road FAQs

Frequently Asked Questions

Whether you're a current resident or are interested in joining our community, chances are you have questions. Check out our frequently asked questions (and answers) below.

Apartment Homes & Floor Plans

What floor plans are available?

Springs at Orchard Road offers studio, one, two, and three-bedroom townhome-style apartments, with private entrances available. Each layout includes an open-concept layout with plenty of natural lighting, a spacious kitchen, and in-home washer and dryer. To view current pricing and available floor plans, visit our floor plans & pricing page, or contact the team here at Springs at Orchard Road. 

Do apartments at Springs at Orchard Road have private entrances?

Yes. Every apartment home at Springs at Orchard Road has its own private, ground-level entrance — one of the signature features of Springs Apartments. There are no shared hallways or interior corridors, which means fewer shared walls, less noise, and a true neighborhood feel from the moment you walk in your front door.

Are washers and dryers included?

Yes - every apartment home at Springs at Orchard Road comes with a full-size, in-home washer and dryer. There's no need to share a laundry room, hunt for quarters, or supply your own machines.

Do apartments include a garage or covered parking?

Springs at Orchard Road includes complimentary surface parking and an attached garage on select floor plans. Attached garages, detached garages, and covered parking might also be available for an additional cost. Please contact our team for the most current and available options.

What features come standard inside an apartment home?

Standard features at Springs at Orchard Road include a private ground-level entrance, floor plans with open-concept layouts, a gourmet kitchen with modern finishes, an in-unit washer and dryer, private patio or balcony options, generous closet space, and natural lighting throughout. Specific finishes and upgrades vary depending on floor plan. The team at Springs at Orchard Road is happy to walk you through what's available.

Pricing, Lease Terms & Fees

How much does it cost to live at Springs at Orchard Road?

Pricing for Springs at Orchard Road varies by availability, floor plan type, and lease term. For the most up-to-date pricing per floor plan (studios, one-, two-, and three-bedroom homes), please visit our floor plans page or contact our team at Springs at Orchard Road for a personalized quote.

What lease terms does Springs at Orchard Road offer?

Springs at Orchard Road offers a range of lease terms anywhere from 3 to 18 months. Pricing varies depending on the lease term. Once the lease is ready for renewal, current residents will be eligible for month-to-month renewal options. Contact our team for the exact terms available today.

Is a security deposit required?

A refundable security deposit is required at lease signing, and the amount varies based on your application and credit profile. Many residents qualify for a low-deposit or zero-deposit option through our deposit alternative program. Our leasing team can walk you through what you'll qualify for during the application process.

What's included in rent — are utilities covered?

The price of rent at Springs at Orchard Road includes your apartment home and access to all community amenities, such as the 24-hour fitness center, swimming pool, clubhouse, and pet park. Utilities (including but not limited to electric, gas, water, sewer, trash, and internet) are billed separately based on usage.

Are there move-in specials available right now?

Specials at Springs at Orchard Road vary due to seasonality and available units. The fastest way to view current move-in offers is to check the specials area of our website or call our leasing team. The team is happy to share what's available for your preferred floor plan and move-in date.

What is Flex?

Springs at Orchard Road is proud to partner with Flex, a flexible rent solution that allows you to split your rent into smaller payments while your full rent still gets paid on time. Participation is optional and available whenever you need a little flexibility.

Pet Policy

Is Springs at Orchard Road pet-friendly, and are there weight or breed restrictions?

Yes, Springs at Orchard Road is a pet-friendly community, and proudly welcomes pets of all sizes with no weight restrictions. Both cats and dogs are welcome with pre-approval. Breed restrictions and additional pet fees may apply. Purebred Guardian Breeds such as Bull Terriers, Pit Bulls, Rottweilers, and Dobermans are restricted from our community. Some mixed breeds and other Guardian Breeds may be conditionally allowed upon community team approval. These restrictions do not apply to qualified assistance animals.

What are the pet fees?

Springs at Orchard Road charges a one-time pet fee per pet at move-in, plus a recurring monthly pet rent. Dogs will be enrolled in the PooPrints DNA program, which includes a small one-time enrollment fee. For more information and current pet fees, please contact the leasing team here at Springs at Orchard Road.

Does Springs at Orchard Road have a dog park or pet amenities?

Yes. Springs at Orchard Road features a leash-free pet play area where your dog can run and socialize, plus a convenient on-site pet spa for easy bath time after a muddy walk. Walking paths throughout the community give you and your pet plenty of room to stretch.

How many pets can I live with at Springs at Orchard Road?

Up to two pets are welcome per apartment home at Springs at Orchard Road, with the exception of qualified service animals.

Community Amenities

What amenities are included?

Springs at Orchard Road offers a full slate of resort-style amenities, including a swimming pool and sundeck, a 24-hour fitness center, a community clubhouse with cybercafé and complimentary coffee bar, an outdoor grilling and gathering area, a leash-free pet play area, a pet spa, and an on-site car care center. Many communities also feature walking paths, and package and mail centers.

Does Springs at Orchard Road have a pool and fitness center?

Yes. Springs at Orchard Road features a resort-style swimming pool with a sundeck for warm-weather lounging, and a 24-hour fitness center so you can work out on your schedule — early morning or late evening, the gym is open whenever you need it.

Does Springs at Orchard Road have walking paths or outdoor space?

Yes. Springs at Orchard Road is thoughtfully designed with open green space, professionally landscaped grounds, and walking paths woven throughout the community — part of our neighborhood-inspired design. Outdoor gathering areas with grilling stations and seating give residents plenty of room to enjoy the fresh air.

Location, Neighborhood & Commute

How far is Springs at Orchard Road from downtown North Aurora?

Springs at Orchard Road is about 3 miles from downtown North Aurora and roughly 40 miles from downtown Chicago. With I-88 close by and the Aurora Transportation Center nearby, residents get quick access to local dining, shopping, and entertainment, plus a convenient option for commuting into the city.

What's the neighborhood around Springs at Orchard Road like?

Located in a Kane County suburb, Springs at Orchard Road provides easy access to parks, Aurora West Forest Preserve, and neighborhood favorites like Ari’s Kitchen and Raimondo’s Pizza & Pub. We are also a quick commute to surrounding cities, such as Aurora and Naperville, with I-88 and the Aurora Transportation Center close by. Our community is designed to feel like a residential neighborhood, offering townhome-style apartments with a small-town feel. Learn more about our neighborhood here.

What shopping, dining, and entertainment is near Springs at Orchard Road?

Springs at Orchard Road makes everyday life easy. Grocery runs are simple with Woodman’s Food Market, Aldi, Target, and Walmart nearby. Chicago Premium Outlets and Geneva Commons offer a mix of national retail, and the Orchard Road corridor has plenty of dining, including Ari’s Kitchen and Raimondo’s Pizza & Pub. Residents can catch a movie at Cinemark Tinseltown USA, hike the trails at Aurora West Forest Preserve, or hop on I-88 for an easy trip into the city. Whether it’s a quick errand or a fun day out, daily essentials and entertainment are all close by.

What major employers are located near Springs at Orchard Road?

Springs at Orchard Road offers a short commute to some of the area’s largest employers, including Rush Copley Medical Center, Caterpillar, and OSI Group, along with West Aurora School District 129 and Aurora University, making our community a practical choice for employees and families looking to cut down on drive time.

What school district is Springs at Orchard Road in?

Springs at Orchard Road is located in the West Aurora School District 129 in North Aurora, IL.

Touring, Applying & Moving In

How do I schedule a tour?

You can schedule a tour at Springs at Orchard Road in three ways: online through our website, by calling the leasing office, or by stopping in during business hours. We offer in-person, self-guided, and live virtual tour options — so you can see the community whether you're local or relocating from out of town. Same-day tours are often available. Schedule your tour on our website here.

How do I apply for an apartment and are there income requirements?

The application process at Springs at Orchard Road is fully online and takes just a few minutes to complete. We review credit history, rental history, gross income (typically 3x the monthly rent), and a standard background check. First-time renters are welcome, and if your income doesn't quite meet the standard threshold, our team can talk through alternative options like a co-signer. Start the application process on our Floor Plans & Pricing page.

How long does it take to get approved?

Once you submit an application with all required documents, your application will be reviewed within 2-3 business days. If your application is approved, our team will reach back out to you to discuss next steps such as lease signing and move-in day. For any additional questions regarding leasing requirements, please connect with our community team members.

How do I find out if Springs at Orchard Road has availability for my move-in date?

The most current floor plan availability and pricing for Springs at Orchard Road are listed on our floor plans page. Pricing may update frequently. For more information, please reach out to our team members at Springs at Orchard Road.

Living at Springs

How are maintenance requests handled?

Maintenance at Springs at Orchard Road is handled by our friendly and dedicated on-site team. Residents can submit non-emergency requests easily through our resident app, by calling the leasing office, or by walk-in. Non-emergency requests are typically addressed within one to two business days, however as part of our commitment to convenient, carefree living, emergency maintenance is available 24/7.

What makes Springs at Orchard Road different from other apartments in North Aurora?

Springs at Orchard Road stands apart for a few reasons. We offer private, ground-level entry to your home. The community is gated, pet-friendly with no weight restrictions, and is built with resort-style amenities such as a pool, 24-hour fitness center, leash-free dog park, and pet spa. Our 5-Star Standard includes Above & Beyond resident services, and the 30-Day Pledge: if you are not satisfied with your new home or if expectations are not met within 30 days of your move-in date, you can be released from your lease.

Why doesn’t my water bill show up on my bill?

Your water and sewer bill will show up after you have been living at the community for at least 45 days. Your first bill may not be a full billing cycle of 28-32 days so please note that it will be based on when the first billing cycle closed out along with your original move-in date.

Can I transfer to another unit?

Absolutely! We love finding solutions for our residents. There may be limits based on available apartments and the timeframe in which you wish to transfer, however. Call the office for details and options. Please note that if you transfer during your current lease, there is a transfer fee of 75% of your rent owed at the time of signing the transfer paperwork.

What happens if I am locked out of my apartment home and can't get back in?

In the event of a resident lockout, during business hours, residents can always come up to the office or call our office for our team to open the door to your home.

Should your lockout occur after business hours, there is a $50.00 lockout fee charged back to the resident for our on-call maintenance team member to come out on site and open your front door. Residents are required to provide proof of identification for entry into their home.

How are my packages delivered at the community?

The United States Post Office will deliver your packages to their lockers located at the bottom of the mail kiosk. Any other parcel carriers will deliver your packages conveniently to your front door.

How do I set up my utilities prior to move in?

New residents are required to contact ComEd at 800.334.7661 to start electric service and Nicor at 888.642.6748 to start gas service for their new home.

For the water and sewer in your home, there is a one-time connection fee of $50.00 due at the time of move in, but you do not need to contact the utility company prior to move in.

The internet service for your home is provided by Dish Network. You will receive an email confirmation for the start of your service on your move in day.

Do I need to acquire my own renters insurance?

You do not need to take any action to sign up for renter’s insurance. We will automatically enroll you in the Get Covered Master Policy program. This program provides up to $10,000 in coverage for your belongings, which is one less thing to worry about during your move! If you would like to use a third-party insurance company you are welcome to. Please contact our office for more information.

What do I need to do prior to moving out of my home at Springs at Orchard Road?

Residents are required to provide a 60-day notice to vacate, in writing, prior to leaving at the end of their lease term.

We require that all residents return their apartment home back to our leasing office in the condition it was given to them at the time of move in. Apartment homes must be professionally cleaned, including carpets in bedrooms.

If you are leaving prior to the end of your lease term, please contact our leasing office for additional information regarding the process of moving out of your apartment home.

Can I make any changes inside of the apartment?

Absolutely! You are welcome to paint your home and personalize it by hanging up your favorite photos and paintings. To make things even easier, we offer a Handy Man Service to our residents to help with hanging up photos, installing a new fan or a chandelier, and many more!

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Our Pledge to You

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As a resident of Springs Luxury Apartments, you can expect:

Springs at Orchard Road Kitchen (1)
Beautiful, quality interiors, products and finishes.
Community Amenities
Top-notch amenities for your active lifestyle.
Orchard Road Exterior (2)
Unique townhouse design surrounded by beautiful grounds.
Community clubhouse
Superior and friendly customer service.
Exterior Photos-03 (1)-2
Quality and attentive maintenance team.
Clubhouse 1 Photos-038 (1)
An unbeatable 5-star living experience. Your feedback is always welcome & appreciated.