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Springs at Hurstbourne FAQs

Frequently Asked Questions

Whether you're a current resident or are interested in joining our community, chances are you have questions. Check out our frequently asked questions (and answers) below.

Apartment Homes & Floor Plans

What floor plans are available?

Springs at Hurstborne offers studio, one, two, and three-bedroom townhome-style apartments, with private entrances available. Each layout includes an open-concept layout with plenty of natural lighting, spacious kitchen, in-home washer and dryer, and private patio or balcony. To view current pricing and available floor plans, visit our floor plans & pricing page, or contact the team here at Springs at Hurstborne.

Do apartments at Springs at Hurstbourne have private entrances?

Yes. At Springs at Hursbtourne our homes have private ground-level entrance, which means fewer shared walls, less noise, and a true neighborhood feel.

What are the differences in your floor plans?

Our Courtyard apartments are located on the first floor level, our Overlook homes are on the second floor level.

Are washers and dryers included?

Yes. Every apartment home at Springs at Hurstbourne comes with a full-size in-home washer and dryer.

Do apartments include a garage or covered parking?

Springs at Hurstborne includes complimentary surface parking and an attached garage on select floor plans. Attached garages, detached garages, and covered parking might also be available for an additional cost. Please contact our team for the most current and available options.

What features come standard inside an apartment home?

Standard features at Springs at Hurstborne include a private ground-level entrance, floor plans with open-concept layouts, a gourmet kitchen with modern finishes, an in-unit washer and dryer, private patio or balcony options, generous closet space, and natural lighting throughout. Specific finishes and upgrades vary depending on floor plan. The team at Springs at Hurstborne is happy to walk you through what's available.

Pricing, Lease Terms & Fees

How much does it cost to live at Springs at Hurstbourne?

Pricing for Springs at Hurstborne varies by availability, floor plan type, and lease term. For the most up-to-date pricing per floor plan (studios, one-, two-, and three-bedroom homes), please visit our floor plans page or contact our team at Springs at Hurstborne for a personalized quote.

What lease terms does Springs at Hurstbourne offer?

Springs at Hurstborne offers a range of lease terms anywhere from 3 to 15 months. Pricing varies depending on the lease term. Once the lease is ready for renewal, current residents will be eligible for month-to-month renewal options. Contact our team for the exact terms available today.

Is a security deposit required?

Springs at Hurstbourne requires a refundable security deposit at lease signing, the amount will vary based on your application and credit profile. Contact our team for more information.

What's included in rent — are utilities covered?

The price of rent at Springs at Hurstborne includes your apartment home and access to all community amenities, such as the 24-hour fitness center, swimming pool, clubhouse, and pet park. Utilities (including but not limited to electric, gas, water, sewer, trash, and internet) are billed separately based on usage.

Are there move-in specials available right now?

Specials at Springs at Hurstborne vary due to seasonality and available units. The fastest way to view current move-in offers is to check the specials area of our website or call our leasing team. The team is happy to share what's available for your preferred floor plan and move-in date.

What is Flex?

Springs at Hurstbourne is proud to partner with Flex, a flexible rent solution that allows you to split your rent into smaller payments while your full rent still gets paid on time. Participation is optional and available whenever you need a little flexibility.

Pet Policy

Is Springs at Hurstbourne pet-friendly, and are there weight or breed restrictions?

Yes, Springs at Hurstbourne is a pet-friendly community, and proudly welcomes pets of all sizes with no weight restrictions. Both cats and dogs are welcome with pre-approval. Breed restrictions and additional pet fees may apply. Purebred Guardian Breeds such as Bull Terriers, Pit Bulls, Rottweilers, and Dobermans are restricted from our community. Some mixed breeds and other Guardian Breeds may be conditionally allowed upon community team approval. These restrictions do not apply to qualified assistance animals.

What are the pet fees?

Springs at Hursbtourne charges a one-time pet fee per pet at move-in, plus a recurring monthly pet rent. Dogs will be enrolled in the PooPrints DNA program, which includes a small one-time enrollment fee. For more information and current pet fees, please contact the leasing team here at Springs at Hurstbourne!

Does Springs at Hurstbourne have a dog park or pet amenities?

Yes. Springs at Hurstbourne features a leash-free pet play area where your dog can run and socialize, plus a convenient on-site pet spa for easy bath time after a muddy walk. Walking paths throughout the community give you and your pet plenty of room to stretch.

How many pets can I live with at Springs at Hurstbourne?

Up to two pets are welcome per apartment home at Springs at Hurstbourne, with the exception of qualified service animals.

Community Amenities

What amenities are included?

Springs at Hurstbourne offers a thoughtfully curated amenity package featuring a swimming pool and sundeck, 24-hour fitness center, community clubhouse with a cybercafé and complimentary coffee bar, outdoor grilling and gathering areas, leash-free pet play area, pet spa, and on-site car care center. These premium amenities are designed to provide convenience, comfort, and opportunities to enjoy the best of apartment living.

Does Springs at Hurstbourne have a pool and fitness center?

Yes. Springs at Hurstbourne features a resort-style pool with a sundeck, and a 24-hour fitness center so you can work out on your schedule.

What's the parking set up — is it free, and is guest parking available?

Surface parking is complimentary for residents at Springs at Hurstbourne. Reserved attached garages, detached garages, and covered parking options are available for an additional monthly fee. Designated guest parking is provided so friends and family always have a place to park when they visit.

Does Springs at Hurstbourne have walking paths or outdoor space?

Yes. Springs at Hurstbourne is thoughtfully designed with open green space, professionally landscaped grounds, and walking paths woven throughout the community. Outdoor gathering areas with grilling stations and seating give residents plenty of room to enjoy the fresh air.

Location, Neighborhood & Commute

How far is Springs at Hurstbourne from downtown Louisville?

Springs at Hurstbourne is conveniently located in Louisville's east end, approximately 15-20 miles from downtown Louisville. Making it easy to enjoy the city's restaurants, entertainment, sporting events, and cultural attractions while coming home to a more relaxed residential setting.

What's the neighborhood around Springs at Hurstbourne like?

Springs at Hurstbourne is located in Louisville's desirable east end, an area known for its convenient access to shopping, dining, entertainment, and major employers. Residents enjoy being close to everyday essentials, popular retail destinations, local restaurants, parks, and recreational opportunities, while still enjoying the comfort of a quiet, residential setting. Within the community, private entrances, green spaces, and walking paths create a welcoming neighborhood atmosphere that's designed to feel like home. Learn more about our neighborhood here.

What shopping, dining, and entertainment is near Springs at Hurstbourne?

Springs at Hurstbourne is minutes from Kroger, ALDI (also Whole Foods, Patel Brothers, Lucky's Market), Oxmoor Center, Mall St. Matthews, The Highlands, Fourth Street Live, and a mix of local and national restaurants. BoomBozz, Mussel & Burger Bar; Churchill Downs, Top Golf, Bourbon Trail distilleries. Whether you're running a quick errand or planning a night out, daily essentials and entertainment are all close by.

What school district is Springs at Hurstbourne in?

Springs at Hurstbourne is located within the Jefferson County Public Schools (JCPS) district in Louisville, Kentucky. For the most current school assignments and attendance boundaries, please contact JCPS directly.

Touring, Applying & Moving In

How do I schedule a tour?

You can schedule a tour at Springs at Hurstbourne in three ways: online through our website, by calling the leasing office, or by stopping in during business hours. We offer in-person, self-guided, and live virtual tour options. To ensure you can see the community whether you're local or relocating from out of town. Same-day tours are often available. Schedule your tour on our website. Add link

How do I apply for an apartment and are there income requirements?

The application process at Springs at Hurstbourne is quick and convenient, with online applications available for all apartment homes. Applicants are evaluated based on credit history, rental history, gross income (must make 3x the monthly rent), and a standard background screening. First-time renters are welcome, and our leasing team is available to answer questions and discuss the qualification process. To get started, visit ourFloor Plans & Pricing page and select your preferred apartment home to apply online.

How are requirements for leasing an apartment home verified?

Every resident at Springs at Hurstbourne must undergo a credit and criminal background screening. Every residents rental history and employment will be verified as well. More information about our screening criteria is available from the leasing center.

How long does it take to get approved?

Once you submit an application with all required documents, your application will be reviewed within 2-3 business days. Same-day move-ins are not permitted. If your application is approved, our team will reach back out to you to discuss next steps such as lease signing and move-in day. For any additional questions regarding leasing requirements, please connect with our community team members.

How do I find out if Springs at Hurstbourne has availability for my move-in date?

Real-time availability and pricing for Springs at Hurstbourne are listed on our floor plans page and update daily.

Living at Springs

How are maintenance requests handled?

Maintenance at Springs at Hurstbourne is handled by our friendly and dedicated on-site team. Residents can submit non-emergency requests easily through our resident app, by calling the leasing office, or by walk-in. Non-emergency requests are typically addressed within one to two business days, however as part of our commitment to convenient, carefree living, emergency maintenance is available 24/7.

What makes Springs at Hurstbourne different from other apartments in Louisville?

Springs at Hurstborne stands apart for a few reasons. We offer private, ground-level entry to your home. The community is gated, pet-friendly with no weight restrictions, and is built with resort-style amenities such as a pool, 24-hour fitness center, leash-free dog park, and pet spa. Our 5-Star Standard includes Above & Beyond resident services, and the 30-Day Pledge: if you are not satisfied with your new home or if expectations are not met within 30 days of your move-in date, you can be released from your lease.

Do I need to acquire my own renters insurance?

You do not need to take any action to sign up for renter’s insurance. We will automatically enroll you in the Get Covered Master Policy program. This program provides up to $10,000 in coverage for your belongings, which is one less thing to worry about during your move! If you would like to use a third-party insurance company you are welcome to. Please contact our office for more information.

Are AC filters provided to residents?

Yes! The Springs at Hurstbourne offers complimentary air filters at the office for all residents at the community. We encourage residents to change their air filters every 30 days to help maintain their air conditioning units in their homes. You can also place a service request online so one of our team members can leave an air filter at your front door.

Can I transfer to another unit?

Absolutely! We love finding solutions for our residents. There may be limits based on available apartments and the timeframe in which you wish to transfer, however. Call the office for details and options. Please note that if you transfer during your current lease, there is a transfer fee of 75% of your rent owed at the time of signing the transfer paperwork.

What happens if I am locked out of my apartment home and can't get back in?

"In the event of a resident lockout, during business hours, residents can always come up to the office or call our office for our team to open the door to your home. 

Should your lockout occur after business hours, there is a $50.00 lockout fee charged back to the resident for our on-call maintenance team member to come out on site and open your front door. Residents are required to provide proof of identification for entry into their home. "

What do I need to do prior to moving out of my home at Springs at Hurstbourne?

"Residents are required to provide a 60-day notice to vacate, in writing, prior to leaving at the end of their lease term.

We require that all residents return their apartment home back to our leasing office in the condition it was given to them at the time of move in. Apartment homes must be professionally cleaned, including carpets in bedrooms.

If you are leaving prior to the end of your lease term, please contact our leasing office for additional information regarding the process of moving out of your apartment home."

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As a resident of Springs Premium Apartments, you can expect:

Chef Inspired Kitchen at Springs at Hurstbourne
Beautiful, quality interiors, products and finishes.
poollifestyle
Top-notch amenities for your active lifestyle.
Private Entry Apartments at Springs at Hurstbourne
Unique townhouse design surrounded by beautiful grounds.
customer service
Superior and friendly customer service.
maintenance
Quality and attentive maintenance team.
satisfaction_guaranteed
An unbeatable 5-star living experience. Your feedback is always welcome & appreciated.