Question 1

What are the differences in your floor plans?

Accepted Answer

Our Courtyard apartments are located on the first floor level, our Overlook homes are on the second floor level.

Question 2

Do you have townhomes, and are they located on one level or two?

Accepted Answer

Our two-story buildings have townhome style entrances with the apartment all on one level.

Question 3

What is parking like?

Accepted Answer

Each home includes unassigned, uncovered parking as part of the lease agreement. Select homes have attached garages. We also have additional detached garages available to rent.

Question 4

What does Concierge mean?

Accepted Answer

Apartment homes designated as Concierge indicate that upgraded amenities such as a double door refrigerator, backsplash kitchen tile, framed mirrors and more are included in your home. Exclusions apply to studios on select upgrades.

Question 5

What lease terms do you offer?

Accepted Answer

We currently offer 11-18 month lease terms.

Question 6

What are your occupancy qualifications?

Accepted Answer

Studio — maximum of 2 occupants 1 Bedroom — maximum of 2 occupants Two (2) Bedroom — maximum of 4 occupants Three (3) Bedroom — maximum of 6 occupants

Question 7

What is located nearby?

Accepted Answer

Springs at Willowbrooke is peacefully located in Oakdale, MN. We are just minutes from I-694, 15 minutes from downtown St. Paul and 25 minutes from downtown Minneapolis!

Question 8

Are you pet-friendly?

Accepted Answer

Yes! We allow two pets per home, with the exception of service animals, and do not have any weight restrictions. *pet fees apply To learn more about our pet-inspired amenities and breed restrictions, visit here.

Question 9

How long does the application process take?

Accepted Answer

The application process takes 48 hours if all supporting documents are ready when you apply. This includes your Photo ID, 2 months' worth of paystubs, and past landlord information.

Question 10

How do I connect to my internet?

Accepted Answer

You will connect to the network Springs at Willowbrooke Residents and the leasing office will supply you with your individual network password! Please contact the leasing office if you are in need of your password.

Question 11

Why doesn't my water bill show up on my bill?

Accepted Answer

Your water and sewer bill will show up after you have been living at the community for at least 45 days. Your first bill may not be a full billing cycle of 28-32 days so please note that it will be based on when the first billing cycle closed out along with your original move-in date.

Question 12

What information do I need to provide to my renter’s insurance agent?

Accepted Answer

You will need to provide the declaration page of the renter's insurance along with ensuring all leaseholders are listed on the policy and Springs at Willowbrooke is listed as the additional interested party.

Question 13

Can I transfer to another unit?

Accepted Answer

Absolutely! We love finding solutions for our residents. There may be limits based on available apartments and the timeframe in which you wish to transfer, however. Call the office for details and options. Please note that if you transfer during your current lease, there is a transfer fee of 75% of your rent owed at the time of signing the transfer paperwork.

Question 14

How do I place a service request for my home?

Accepted Answer

Great question! There are two ways for you to contact our team to address any maintenance issue you are experiencing. 1.) You can contact our leasing office directly so our team can place the service request in the system for you. 2.) Our online resident portal, Active Building, will allow you the ease of placing service requests online even after office hours. In the event of an emergency, such as a fire, flood, Ac not working, refrigerator not working, please contact our on-call maintenance number (877-566-3003) directly and you will be prompted for on-call maintenance.

Question 15

What happens if I am locked out of my apartment home and can't get back in?

Accepted Answer

In the event of a resident lockout, during business hours, residents can always come up to the office or call our office for our team to open the door to your home.

Should your lockout occur after business hours, there is a $50.00 lockout fee charged back to the resident for our on-call maintenance team member to come out on site and open your front door. Residents are required to provide proof of identification for entry into their home.

Question 16

What do I need to do prior to moving out of my home at Springs at Willowbrooke?

Accepted Answer

As a reminder, residents are required to provide a 60-day notice to vacate, in writing, prior to leaving at the end of their lease term.

We require that all residents return their apartment home back to our leasing office in the condition it was given to them at the time of move in. We require your apartment home to be professionally cleaned, along with a professional carpet cleaning in the bedrooms.

If you are leaving prior to the end of your lease term, please contact our leasing office for additional information regarding the process of moving out of your apartment home.

Question 17

How are my packages delivered at the community?

Accepted Answer

The USPS will deliver packages to your mailbox, or the leasing office if they are larger. All other carriers are instructed to bring your packages to your front door.

Question 18

How does valet trash work?

Accepted Answer

Valet trash picks up bagged trash/recycling outside of the front door starting at 8:00 p.m. Sunday through Thursday night, with the exception of major holidays and inclement weather.

Question 19

Do I need to acquire my own renters insurance?

Accepted Answer

You do not need to take any action to sign up for renter’s insurance. We will automatically enroll you in the Get Covered Master Policy program. This program satisfies our insurance requirement and provides up to $10,000 in content coverage for your belongings. It’s one less thing to worry about during your move! If you would like to use a third-party insurance company you are welcome to. Please contact our office for more information.

Question 20

Are there fees for garages?

Accepted Answer

We have additional detached garages available to rent for $100 per month.

Question 21

Are you pet-friendly?

Accepted Answer

$300 per pet $65 Poo Prints registration fee for dogs $25 pet rent per pet

Question 22

What utilities are the residents responsible for?

Accepted Answer

All utilities are billed separately based on your individual usage. Water, sewer and trash are billed with your rent each month. Electricity and gas are billed directly to you from the utility company.

Utility Connection Fee: $60
Monthly Water/Sewer/Trash: $40-$80 monthly estimate