Whether you’re a current Springs at Hurstbourne resident or are interested in joining our community in Louisville, KY, chances are, you have questions. Check out our frequently asked questions (and answers) below. If you don’t find what you’re looking for, reach out and one of our helpful team members will get you the answers you need.
We welcome pets at Springs at Hurstbourne! We allow a maximum of 2 pets per home. There are some breed restrictions but most mixed breeds are allowed. Dogs require registration in Poo Prints and all pets must be up to date on their vaccinations. We do not have any weight limits for pets!
Yes! We do offer detached garages on-site for an additional $125.00-$140.00 per month. Select apartment homes have attached garages that are built into the monthly rent.
Every resident at Springs at Hurstbourne must undergo a credit and criminal background screening. More information about our screening criteria is available from the leasing center.
There are several super easy options for applying:
Open Parking. We also have additional detached garages available to rent per month.
The resident is responsible for all utilities. Water and electricity are individually metered. You will receive a bill each month with your total water consumption that will be billed with your rent.
Studio — maximum of 2 occupants, 1 Bedroom — maximum of 3 occupants, Two (2) Bedroom — maximum of 5 occupants, Three (3) Bedroom — maximum of 7 occupants
Smart Home means your home will include a Vivint technology package that includes a video doorbell and keyless entry, plus lights, camera and thermostat all controlled on one flatscreen tablet.
You will need to provide the declaration page of the renter's insurance along with ensuring all leaseholders are listed on the policy and Springs at Hurstbourne is listed as the additional interested party.
Absolutely! We love finding solutions for our residents. There may be limits based on available apartments and the timeframe in which you wish to transfer, however. Call the office for details and options. Please note that if you transfer during your current lease, there is a transfer fee of 75% of your rent owed at the time of signing the transfer paperwork.
Great question! There are two ways for you to contact our team to address any maintenance issue you are experiencing.
1.) You can contact our leasing office directly so our team can place the service request in the system for you.
2.) Our online resident portal, Active Building, will allow you the ease of placing service requests online even after office hours.
In the event of an emergency, such as a fire, flood, Ac not working, refrigerator not working, please contact our office directly and you will be prompted for on-call maintenance.
In the event of a resident lockout, during business hours, residents can always come up to the office or call our office for our team to open the door to your home.
Should your lockout occur after business hours, there is a $50.00 lockout fee charged back to the resident for our on-call maintenance team member to come out on site and open your front door. Residents are required to provide proof of identification for entry into their home.
Yes! The Springs at Hurstbourne offers complimentary air filters at the office for all residents at the community. We encourage residents to change their air filters every 30 days to help maintain their air conditioning units in their homes. You can also place a service request online so one of our team members can leave an air filter at your front door.
As a reminder, residents are required to provide a 60-day notice to vacate, in writing, prior to leaving at the end of their lease term.
We require that all residents return their apartment home back to our leasing office in the condition it was given to them at the time of move in. We require your apartment home to be professionally cleaned, along with a professional carpet cleaning in the bedrooms.