Springs at Ashby FAQs

Frequently Asked Questions

Whether you're a current resident or are interested in joining our community, chances are you have questions. Check out our frequently asked questions (and answers) below.

Apartment Homes & Floor Plans

What floor plans are available?

Springs at Ashby offers studio, one, two, and three-bedroom townhome-style apartments, with private entrances available. Each layout includes an open-concept layout with plenty of natural lighting, a spacious kitchen, an in-home washer and dryer, and private patio or balcony. To view current pricing and available floor plans, visit our floor plans & pricing page, or contact the team here at Springs at Ashby!

Do apartments at Springs at Ashby have private entrances?

Yes. At Springs at Ashby our homes have private ground-level entrance, which means fewer shared walls, less noise, and a true neighborhood feel.

Are washers and dryers included?

Yes. Eevery apartment home at Springs at Ashby comes with a full-size in-home washer and dryer.

Do apartments include a garage or covered parking?

Springs at Ashby offers free surface parking for all residents, and attached garages for select floor plans. Detached garages are available for an additional fee. Contact our leasing team for more information.

What features come standard inside an apartment home?

Standard features at Springs at Ashby include a ground-level entrance, floor plans with open-concept layouts, a gourmet kitchen with modern finishes, an in-unit washer and dryer, private patio or balcony options, and a large walk-in closet. Specific finishes and upgrades vary depending on floor plan. The team at Springs at Ashby is happy to walk you through what's available.

Pricing, Lease Terms & Fees

How much does it cost to live at Springs at Ashby?

Pricing for Springs at Ashby varies by availability, floor plan type, and lease term. For the most up-to-date pricing per floor plan (studios, one-, two-, and three-bedroom homes), please visit our floor plans page or contact our team at Springs at Ashby for a personalized quote.

What lease terms does Springs at Ashby offer?

Springs at Ashby offers a flexible range of lease terms. Pricing may vary. Contact our team for the exact terms available today.

Is a security deposit required?

Springs at Ashby requires a refundable security deposit at lease signing, the amount will vary based on your application and credit profile. Contact our team for more information.

What's included in rent — are utilities covered?

The price of rent at Springs at Ashby includes your apartment home and access to all community amenities, such as the 24-hour fitness center, swimming pool, clubhouse, and pet amenities. Utilities (including but not limited to electric, gas, water, sewer, trash, and internet) are billed separately based on usage.

Are there move-in specials available right now?

Specials at Springs at Ashby vary due to seasonality and available units. The fastest way to view current move-in offers is to check the specials area of our website or call our leasing team. The team is happy to share what's available for your preferred floor plan and move-in date.

What is Flex?

Springs at Ashby is proud to partner with Flex, a flexible rent solution that allows you to split your rent into smaller payments while your full rent still gets paid on time. Participation is optional and available whenever you need a little flexibility.

Pet Policy

Is Springs at Ashby pet-friendly, and are there weight or breed restrictions?

Yes, Springs at Ashby is a pet-friendly community, and proudly welcomes pets of all sizes with no weight restrictions. Both cats and dogs are welcome with pre-approval. Breed restrictions and additional pet fees may apply. Purebred Guardian Breeds such as Bull Terriers, Pit Bulls, Rottweilers, and Dobermans are restricted from our community. Some mixed breeds and other Guardian Breeds may be conditionally allowed upon community team approval. These restrictions do not apply to qualified assistance animals.

What are the pet fees?

Springs at Ashby charges a one-time pet fee per pet at move-in, plus a recurring monthly pet rent. Dogs will be enrolled in the PooPrints DNA program, which includes a small one-time enrollment fee. For more information and current pet fees, please contact the leasing team here at Springs at Ashby!

Does Springs at Ashby have a dog park or pet amenities?

Yes. Springs at Ashby features a leash-free pet play area where your dog can run and socialize, plus a convenient on-site pet spa for easy bath time after a muddy walk. Walking paths throughout the community give you and your pet plenty of room to stretch.

How many pets can I live with at Springs at Ashby?

Up to two pets are welcome per apartment home at Springs at Ashby, with the exception of qualified service animals.

Community Amenities

What amenities are included?

Springs at Ashby offers a full slate of resort-style amenities, including a swimming pool and sundeck, a 24-hour fitness center, a community clubhouse with cybercafé and complimentary coffee bar, an outdoor grilling and gathering area, a leash-free pet play area, a pet spa, and an on-site car care center. 

Does Springs at Ashby have a pool and fitness center?

Yes. Springs at Ashby features a resort-style pool with a sundeck, and a 24-hour fitness center so you can work out on your schedule.

Does Springs at Ashby have walking paths or outdoor space?

Yes. Springs at Ashby is thoughtfully designed with open green space, professionally landscaped grounds, and walking paths woven throughout the community. Outdoor gathering areas with grilling stations and seating give residents plenty of room to enjoy the fresh air.

Location, Neighborhood & Commute

How far is Springs at Ashby from downtown Memphis?

Springs at Ashby is located in Collierville, and just 30-minutes to downtown Memphis and the surrounding metro area, allowing residents to enjoy easy access to major employers, dining, entertainment, and cultural attractions while benefiting from the comfort of suburban living.

What's the neighborhood around Springs at Ashby like?

Springs at Ashby is set in growing community with picturesque parks, historic homes, scenic trails, strong sense of community. The community is gated and designed to feel like a friendly residential neighborhood, with green space, attached garage options, walking paths, and private entrances. Learn more about our neighborhood here. 

What shopping, dining, and entertainment is near Springs at Ashby?

Springs at Ashby is minutes from Kroger, Target, Walmart, ALDI, Not specifically named beyond grocery anchors, and a mix of local and national restaurants. Raven and Lily, Ciao Baby, Morton Museum of Collierville, Town Square Park. Whether you're running a quick errand or planning a night out, daily essentials and entertainment are all close by.

What major employers are located near Springs at Ashby?

Springs at Ashby is conveniently located near major employers such as Carrier, Orgill, and FedEx, making it an excellent choice for professionals seeking a convenient commute and a comfortable place to call home. Residents enjoy easy access to employment opportunities throughout the area while benefiting from Collierville's highly desirable location and community atmosphere. 

What school district is Springs at Ashby in?

Springs at Ashby is located within the Collierville School District, which is recognized by Niche as the #1 school district in Tennessee. Residents enjoy access to highly rated schools while living in one of the Memphis area's most desirable suburban communities. 

Touring, Applying & Moving In

How do I schedule a tour?

You can schedule a tour at Springs at Ashby in three ways: online through our website, by calling the leasing office, or by stopping in during business hours. We offer in-person, self-guided, and live virtual tour options. To ensure you can see the community whether you're local or relocating from out of town. Same-day tours are often available. Schedule your tour on our website. 

How do I apply for an apartment and are there income requirements?

The application process at Springs at Ashby is quick and convenient, with online applications available for all apartment homes. Applicants are evaluated based on credit history, rental history, gross income (must make 3x the monthly rent), and a standard background screening. First-time renters are welcome, and our leasing team is available to answer questions and discuss the qualification process. To get started, visit our Floor Plans & Pricing page and select your preferred apartment home to apply online. 

Do you accept section 8?

No, we do not participate in this program at this time. 

How long does it take to get approved?

Once you submit an application with all required documents, your application will be reviewed within 2-3 business days. Same-day move-ins are not permitted. If your application is approved, our team will reach back out to you to discuss next steps such as lease signing and move-in day. For any additional questions regarding leasing requirements, please connect with our community team members.

How do I find out if Springs at Ashby has availability for my move-in date?

Real-time availability and pricing for Springs at Ashby are listed on our floor plans page and update daily.

Living at Springs

How are maintenance requests handled?

Maintenance at Springs at Ashby is handled by our friendly and dedicated on-site team. Residents can submit non-emergency requests easily through our resident app, by calling the leasing office, or by walk-in. Non-emergency requests are typically addressed within one to two business days, however as part of our commitment to convenient, carefree living, emergency maintenance is available 24/7.

What do I need to do prior to moving out of my home at Springs at Ashby?

As a reminder, residents are required to provide a 60-day notice to vacate, in writing, prior to leaving at the end of their lease term.

We require that all residents return their apartment home back to our leasing office in the condition it was given to them at the time of move in. We require your apartment home to be professionally cleaned, along with a professional carpet cleaning in the bedrooms.

If you are leaving prior to the end of your lease term, please contact our leasing office for additional information regarding the process of moving out of your apartment home.

Can I transfer to another unit?

Absolutely! We love finding solutions for our residents. There may be limits based on available apartments and the timeframe in which you wish to transfer, however. Call the office for details and options. Please note that if you transfer during your current lease, there is a transfer fee of 75% of your rent owed at the time of signing the transfer paperwork.

Do I need to acquire my own renters insurance?

You do not need to take any action to sign up for renter’s insurance. We will automatically enroll you in the Get Covered Master Policy program. This program provides up to $10,000 in coverage for your belongings, which is one less thing to worry about during your move! If you would like to use a third-party insurance company you are welcome to. Please contact our office for more information.

What makes Springs at Ashby different from other apartments in Collierville?

Springs at Ashby stands apart for a few reasons, every home has its own private, ground-level entrance and select homes feature private yards. Our community is gated, pet-friendly with no weight restrictions, and built around premium amenities like a pool, 24-hour fitness center, off-leash pet playground and spa. All backed by the Springs 5-Star Standard, our Above & Beyond resident services, and the 30-Day Pledge, if we don't meet your expectations within your first 30 days, we'll release you from your lease.

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As a resident of Springs Premium Apartments, you can expect:

Chef Inspired Kitchens Springs at Buckingham Farms
Beautiful, quality interiors, products and finishes.
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Top-notch amenities for your active lifestyle.
Private Entry Homes at Springs at Buckingham Farms (2)
Unique townhouse design surrounded by beautiful grounds.
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Superior and friendly customer service.
maintenance
Quality and attentive maintenance team.
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An unbeatable 5-star living experience. Your feedback is always welcome & appreciated.