Whether you’re a current Springs at Ashby resident or are interested in joining our community in Collierville, TN, chances are, you have questions. Check out our frequently asked questions (and answers) below. If you don’t find what you’re looking for, reach out to talk with one of our helpful team members.
Becoming a Springs at Ashby Resident
Yes! We do offer detached garages on-site for an additional $110-$150 per month. Select apartment homes have attached garages that are built into the monthly rent.
To become a resident at Springs at Ashby every applicant must meet the following rental qualifications:
Yes, every applicants employment and income is verified during our application process.
No, we do not participate in this program at this time.
Yes! We allow two pets per home, with the exception of service animals, and do not have any weight restrictions. To learn more about our pet-inspired amenities and breed restrictions, visit here.
Every resident at Springs at Ashby must undergo a credit and criminal background screening. Every residents rental history and employment will be verified as well. More information about our screening criteria is available from the leasing center.
The resident is responsible for all utilities. Water/sewer and electricity are individually metered. You will receive a bill each month with your total water consumption that will be billed with your rent. Residents are responsible for setting up their own account for electricity.
No, we are non-smoking community.
Flex is one of many Continental Properties community partners designed to support our residents. Flex offers flexible payment solutions to build credit, manage funds, & give you peace of mind in your new home.
Current Springs at Ashby Residents
Your water and sewer bill will show up after you have been living at the community for at least 45 days. Your first bill may not be a full billing cycle of 28-32 days so please note that it will be based on when the first billing cycle closed out along with your original move-in date.
You do not need to take any action to sign up for renter’s insurance. We will automatically enroll you in the Get Covered Master Policy program. This program satisfies our insurance requirement and provides up to $10,000 in content coverage for your belongings. It’s one less thing to worry about during your move! If you would like to us a third-party insurance company you are welcome to. Please contact our office for more information.
Absolutely! We love finding solutions for our residents. There may be limits based on available apartments and the timeframe in which you wish to transfer, however. Call the office for details and options. Please note that if you transfer during your current lease, there is a transfer fee of 75% of your rent owed at the time of signing the transfer paperwork.
Great question! There are two ways for you to contact our team to address any maintenance issue you are experiencing.
1.) You can contact our leasing office directly so our team can place the service request in the system for you.
2.) Our online resident portal, Loft Living, will allow you the ease of placing service requests online even after office hours.
In the event of an emergency, such as a fire, flood, Ac not working, refrigerator not working, please contact our office directly and you will be prompted for on-call maintenance.
In the event of a resident lockout, during business hours, residents can always come up to the office or call our office for our team to open the door to your home.
Should your lockout occur after business hours, there is a $50 lockout fee charged back to the resident for our on-call maintenance team member to come out on site and open your front door. Residents are required to provide proof of identification for entry into their home.
As a reminder, residents are required to provide a 60-day notice to vacate, in writing, prior to leaving at the end of their lease term.
We require that all residents return their apartment home back to our leasing office in the condition it was given to them at the time of move in. We require your apartment home to be professionally cleaned, along with a professional carpet cleaning in the bedrooms.
If you are leaving prior to the end of your lease term, please contact our leasing office for additional information regarding the process of moving out of your apartment home.
Yes! Springs at Ashby offers complimentary air filters at the office for all residents at the community. We encourage residents to change their air filters every 30 days to help maintain their air conditioning units in their homes. You can also place a service request online so one of our team members can leave an air filter at your front door.
Absolutely! You are welcome to paint your home and personalize it by hanging up your favorite photos and paintings. To make things even easier, we offer a Handy Man Service to our residents to help with hanging up photos, installing a new fan or a chandelier, and many more!
We’re eager to help and answer any questions that aren’t covered on this page.
Contact UsView Our Springs Pledge
As a resident of Springs Premium Apartments, you can expect:
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* Any issues should be reported to your property team immediately, and we will do everything in our power to rectify the situation. If for any reason you still choose to leave, written notice will be required and we request that you share an explanation with the Property Manager so we can work to avoid the same situations in the future. This process must be completed, and you must vacate the premises and return your keys before the close of business on the one month anniversary of your move-in date. All final charges will be assessed per standard policy, and your deposit (up to the standard unit amount) will be surrendered. For more information, please contact your property team.
We 
Your Pets
250 Maynard Way
Collierville, TN 38017
Office Hours:
Monday—Friday: 9:00 am—6:00 pm
Saturday: 9:00 am—5:00 pm
Sunday: 12:00 pm—4:00 pm