As a result of the COVID-19 pandemic and the "new normal" of social distancing, the way Springs team members connect with our residents has changed. While we can’t physically interact with each other, our team members have gone above and beyond to ensure that our relationships with our residents, and our sense of community, remain strong.
Fostering Relationships From a Distance
From virtual events to increased engagement on social media, here are just a few ways our Springs teams have been able to support their residents while everyone is at home.
Springs at Hammock Cove holds weekly concerts on the pool deck of their Naples, FL apartment community. A local musician comes to play live music for residents to enjoy at a safe distance outside the clubhouse or from their private balcony or patio. The team also streams the concert by going "LIVE" on Facebook.
Springs at Oswego, an apartment community located in Oswego, IL, has been going live on Facebook daily to play Bingo with their residents. Each day, the community manager talks to residents live, provides fun trivia questions and picks two numbers for residents to add to their Bingo card to have a chance at winning a prize.
Springs at Sandstone Ranch introduced a similar resident event at their Longmont, CO apartment community. The team transformed their golf cart into an ice cream truck and did an "Ice Cream Toss" one sunny afternoon. Residents of all ages participated in on the fun!
Springs at Allison Valley hosted a virtual Easter egg hunt during Easter week. The team hid eggs in various parts of their Colorado Springs, CO apartment community and posted a photo of a different area of the community each day to their Facebook page. The residents who located all the eggs in the photos correctly were entered to win a prize!
Springs at Hurstbourne invited a food truck to their Louisville, KY community to sell food to residents from a safe distance. The food truck gives residents access to delicious meals without leaving the premises, all while supporting a local business.
Springs at Hibiscus Crossing, a brand-new apartment community in West Melbourne, FL, hosted a community-wide scavenger hunt, which allowed residents to head outside with their families and follow clues around the community for a chance to win a stay-at-home gift basket.
Thank You to Our Residents
We are proud of our Springs team members who continued to provide Springs 5-Star service to our customers and residents during this crisis. We want to thank those who have shown support for our team members as we navigate through uncertain times. Our teams have received an abundance of kind words and appreciation from residents through social media, online reviews, and thoughtful interactions at the community. Here is a sample of the positive messages we have received:
“These past couple weeks have been very difficult. This community is our home because of people like you guys and we are blessed! Thank you so much!” – Springs at Live Oak resident
When the team at Springs at Hurstbourne went to lunch one day, a grateful resident wrote a thank you message in chalk outside the community clubhouse. The note was a pleasant surprise for the team when they returned. The chalk art is pictured on the right.
"I just want to say thank you SO MUCH to our awesome property manager, Elizabeth. Especially during the quarantine, you have been nothing but helpful, fun, and positive! Thank you for always making your residents smile!” – Springs at Gulf Coast resident
"Thanks for putting this together Springs at Sun Prairie!! It was a great form of entertainment and a good distraction in these crazy times! Grateful to have some management that does fun stuff like this!" – Springs at Sun Prairie resident, in response to virtual resident event
"The way this team has handled all activities during these unprecedented times has been nothing short of exceptional, but, of course, we all need to do our part to help make things better too. Cheers." - Springs at Hammock Cove resident
We appreciate all of our Springs communities making the best out of an uncertain situation. We hope our residents truly "Take Comfort in Being Home" during this unprecedented time.