Resident Reviews: Why Springs Residents Love Our 24-Hour Maintenance Teams

December 04, 2014

content-man-fixing-leaky-sink_2One of the best perks about living in an apartment community is the fact that you don’t have to call a plumber for an overflowing toilet, or an appliance repair technician when the oven is on the fritz. However, one of the worst parts about living in an apartment community can be having to wait and rely on someone else to do those things for you.

At Springs Apartments, we understand how important it is for you to live in your home comfortably with everything working properly, and we strive to make sure that happens every day. Our maintenance teams are trained to respond to requests as soon as possible, and in most cases, you can expect your issues to be resolved within 24 hours.

How's that for fast service?!

You may think this sounds way too good to be true, right? That’s why we scoured our reviews on to see what our residents had to say about our maintenance quality. Take a look for yourself at just a few of the many compliments we’ve received about our maintenance teams:

Resident at Springs at Live Oak in San Antonio, TX

“Everybody is very nice and accommodating. It’s very close to the forum and the grocery store, which is a huge plus. I have not had very many occasions when I needed maintenance, but when I did, they were there almost immediately. And if they came in while I was at work, they even sent me an email just to say they had completed the work.”

Resident at Springs at Greystone in Birmingham, AL

“I moved in 10/2013 and have had an awesome stay while living here. The staff is always friendly. One night I had to call maintenance due to a power outage. My call to maintenance was 2:00 am and maintenance showed up very quickly and kept me informed with the issue.”

Resident at Springs at Jordan Creek in West Des Moines, IA

“The staff is fantastic and very responsive. I especially want to recognize Jason, head of maintenance. He's always polite and very professional. Do whatever you have to and keep him happy so he stays! He's one of the primary reasons we resigned our lease for another year. Thank you Jason!!!!”

Still not convinced? Here’s a couple more that might put you over the edge:

Resident at Springs at Palma Sola in Bradenton, FL

“Leasing office provided excellent communication which is what enabled me to make a confident decision. And Jacob from maintenance arrived on a service call within minutes and even offered to bring up a heavy box at the bottom of my stairs and help me set up the contents. Property is clean and seems to be very well maintained. I love it here! Great location to doctors and shopping.”

Resident at Springs at Winchester Road in Lexington, KY

“The day we moved in, there were a few things that needed tweaking and maintenance was here within 2 hours to fix it. He was very professional and accommodating. Honestly, it may have been stuff we could have fixed, but I'm not very domestic and didn't even want to try.”

As you can see, we recognize our residents have more important things to worry about than things like unclogging a bathtub, and a quick maintenance response time is just one convenience you can experience at Springs Apartments. We hope you don’t have to call our maintenance teams very often, but if a maintenance issue ever comes up – no matter how big or small – we are here to help. Forget about dealing with these headaches on your own, just give us a call or submit your request via the Resident Services section of our website and we’ll take care of it.

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